Responsible Gaming at 930k

Our Commitment

Gaming Should Always Be Entertainment

At 930k, we take responsible gaming seriously. We understand that for the vast majority of our players across Dhaka, Chittagong, Sylhet, and across Bangladesh, gaming is a fun pastime. But we also recognise that a small number of players may develop habits that go beyond entertainment. Our role is to provide the right tools, clear information, and direct access to support — so every player can make informed choices.

930k is an entertainment platform — not a financial product. Gambling is a leisure activity and the house always carries a mathematical edge. Never gamble with money you cannot afford to lose. Set a budget, stick to it, and treat any winnings as a bonus rather than a reliable income source.

Player Protections

Tools Designed to Keep You in Control

930k provides a set of practical, player-driven tools that put you in charge of your own gaming experience. These features are available to all registered players at no additional cost.

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Deposit Limits

Set daily, weekly, or monthly limits on how much you can deposit. Once set, limits are active immediately.

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Session Time-Out

Set a maximum session length and 930k will automatically prompt you to take a break when your time is up.

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Loss Limits

Cap the amount you can lose within a set period. When you hit the limit, your account is paused for the remainder of that period.

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Self-Exclusion

Request a temporary or permanent self-exclusion at any time. Your account is suspended immediately and no marketing is sent to you during the exclusion period.

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Activity History

Review your full transaction and gaming activity history at any time, so you always have a clear picture of your spending and play patterns.

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Reality Check

Enable periodic on-screen reminders that show how long you have been playing and how much you have spent, helping you stay grounded during a session.

Player Tools

How to Use Our Responsible Gaming Features

All responsible gaming controls can be activated through your account settings or by contacting our 24/7 support team via live chat or email. Changes that reduce your limits take effect immediately. Requests to increase limits may take up to 7 days to process — this cooling-off period is intentional and designed to prevent impulsive decisions.

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Deposit Limit ControlNavigate to Account Settings → Responsible Gaming → Deposit Limits. Choose daily, weekly, or monthly caps. The new (lower) limit is effective at once.
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Time-Out / Cool-OffChoose a break period: 24 hours, 48 hours, 7 days, or 30 days. Your account is immediately locked for gaming but you can still withdraw any balance.
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Self-Exclusion RequestEmail [email protected] with the subject 'Self-Exclusion Request'. State your preferred duration: 6 months, 1 year, 5 years, or permanent. We action all requests within 24 hours.
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Session Time AlertsSet alerts at 30-minute, 1-hour, or 2-hour intervals. An on-screen notification pauses your session and prompts you to confirm you wish to continue.

Awareness

Recognising Problem Gambling

Problem gambling can affect anyone regardless of income, background, or experience. The signs are not always obvious, especially when money is flowing in. Be honest with yourself and watch for these indicators — the sooner you recognise a pattern, the easier it is to address.

⚠️ Important Warning

If you identify with three or more of the signs below, we strongly encourage you to use one of our player protection tools or contact support immediately. There is no shame in asking for help — responsible gaming support exists for exactly this reason.

Chasing losses by placing larger bets to recover money already spent
Gambling beyond a pre-planned budget or time limit on a regular basis
Borrowing money — from family, friends, or financial services — to fund gambling
Neglecting work, family responsibilities, or daily routine because of gaming sessions
Feeling restless, irritable, or anxious when not gambling
Hiding gambling activity or amounts spent from people close to you

Know Your Rights

Player Rights and Our Obligations

Your Right to Full Transparency

You have the right to access your complete transaction history, gaming activity logs, and bonus usage records at any time through your account dashboard. If you need help interpreting this data, our support team is available 24/7.

Your Right to Withdraw Winnings

930k processes all withdrawal requests promptly. You may withdraw to your registered bKash, Nagad, Rocket, or bank account at any time, subject to standard identity verification. Funds in your account during a self-exclusion period remain yours and can be withdrawn by contacting support.

Your Right to a Fair Game

All games available on 930k use certified random number generation (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or round. Game RTPs are documented and available on request. We do not manipulate results based on player profiles, deposit amounts, or any other factor.

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Need Help? Our Support Team Is Here

If you are concerned about your gambling habits or a loved one's, do not hesitate to reach out. Our trained support team is available around the clock. All conversations are handled in strict confidence. You can also email us anytime — we respond to every responsible gaming query within 24 hours.

[email protected]

Common Questions

Responsible Gaming FAQs

How do I set a deposit limit on my 930k account?

Go to Account Settings, select the Responsible Gaming tab, and choose Deposit Limits. You can set a daily, weekly, or monthly cap. Reductions take effect immediately; increases require a 7-day cooling-off period to protect you from impulsive decisions.

What is self-exclusion and how do I request it at 930k?

Self-exclusion means voluntarily blocking yourself from accessing your 930k account for a chosen period. To request it, email [email protected] with the subject 'Self-Exclusion Request' and state your preferred duration (6 months, 1 year, 5 years, or permanent). We action all requests within 24 hours. During exclusion, all promotional communications to you are also stopped.

Is 930k safe and secure for players in Bangladesh?

Yes. 930k uses SSL encryption to protect all player data and financial transactions. All account details and payment information processed through bKash, Nagad, and other supported methods are handled securely. We never share your personal data with third parties for marketing purposes.

What should I do if I think my gambling is becoming a problem?

Stop playing immediately and use the Time-Out or Self-Exclusion tools available in your account settings. You can also contact our support team at [email protected] for immediate assistance. We have trained staff who handle these requests with full confidentiality and no judgment. Remember: gambling should be entertainment, not a source of stress or financial hardship.

Can a minor access the 930k platform?

No. 930k is strictly 21+ only. We enforce age verification at registration and may request documentation at any point. If you are a parent or guardian and believe a minor has accessed this site, please contact us at [email protected] immediately. We will take prompt action, including suspending the account and refunding any deposited funds in accordance with our policies.